EDitors UPDATE: Positive Rating and Recognition has been given to Oxi Fresh Carpet Cleaning (R) for its Commitment to Excellence in customer service.
Consumer complaintss investigation of this company reveals some interesting facts about it and it's total commitment to client satisfaction.in the carpet cleaning industry, many companies feel treating customers fairly and honestly is optional and so we here at complaint hear many complaints. But as we investigated Oxi Fresh (R), we found that they genuinely try to help their customers in whatever way they could, beginning with their cleaning system. While consumer complaints doesn't endorse any particular company, we felt it was important to have the Oxi Team (SM) explain how their system benefits customers. "Well, what we do is good for the carpets for a few reasons. The first is that we aren't using harsh chemicals - our cleaning solutions, while effective, are green and safe for the whole family. Second, rather than soaking the carpets with tons of water, we use a very controlled amount water that allows them to dry within about an hour. That's nice not only for convenience sake, but also because it decreases the chances of stains sinking deeper into the carpet and the chance of mold and mildew forming. Of course, then there's our cleanings, which are great at getting rid of dirt and stains by using oxygen."
Of course, no company is perfect and there are some reports about this company - but as we conducted our investigation, we saw how the Oxi Team (SM) will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Moreover, we saw that compared to the tens of thousands of jobs they do, their ratio of complaints to success is significantly better than what one would expect for their industry. According to our consumer complaints investigation this is due in part due to their efforts to listen carefully to client concerns and their continued efforts when it comes to bettering their communication with customers. After all, when you see issues like these and approach them as an opportunity to learn from past mistakes, it's amazing what a business can accomplished. We here at consumer complaints only wished more companies took the approach Oxi Fresh and other members of the CAP take when it comes to these matters.
In summary, after our investigation, which included discussions with the company and their past and current associates, consumer complaints is convinced they have been and are committed to providing services of the highest quality to all of their customers.
Read more about Oxi Fresh's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program... Yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
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Pat Sobczak Oxi fresh of Grand Rapids, MI Cancelled & rescheduled 3 times then was 2 hours late arriving. Disorganized, unprepared and not knowledgable. Overcharged for work, failed to honor their coupon, did not do a good job and left a mess comstock park, Michigan
Did not show for appointment then rescheduled 3 times before showing up 2 hours late.
Carpets were still dirty but refused to clean them again and would not return my check. Would not honor their coupon and even overcharged me for the lousy job. Left a terrible mess for me. The service man smelled heavily of alcohol and appeared intoxicated. He kept knocking things over and tripped and fell down by his vehicle at one point. This was at 11:00 in the morning. After he left and I cleaned up the mess that was left for me, I decided to put a stop-pay on the check I had written. It had taken me about 2 hours of cleaning the filth before I became so angry I called my bank. I was too late to stop payment on my check because it had already been cashed at a branch.
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