Complaint / Review
Cardmember Services, Chase Bank USA, First USA
Card Closed 60 Days Late After Auto Pay Failed

I made the account auto pay in Dec was hospitalized Jan checked acct Feb found it unpaid caught it up.

Again made it auto pay in Feb (via internet only option) again received a success notice upon completion. Started a new job continued recovery lost track of my life, received no notices from Chase that there was any problem, no e-mail, no phone calls and no mail.

After finishing my teaching job checked acct and found it was 60 days late. Upon calling company was told my acct had been closed and reported to credit reporting my only option was to make payments, nothing else could be done. This after paying it with all the penalties plus being a good customer for 5 years, paying card off multiple times and very seldom carrying a large balance.