This is the letter I wrote to AT&T/Citibank: This is a complaint for the harassment I'm receiving from your representatives everyday, sometimes more than once. I made numerous calls to you trying to correct the problem (this concerns Cinergy Health). I cancelled them in Nov. & they continued to bill me. I got a new card # & they billed me again on my new card #! (I did NOT give them the new card #!) The last Rep. I talked with wanted to know the exact date I cancelled Cinergy. I told her I didn't know, it was sometime around the middle of Nov. She said if I couldn't give her the exact date, she couldn't help me & I would have to pay! I had no choice but to cancel my card. I REFUSE to pay for something I don't have. Would you? If you continue to harass me, you & everyone can read my story on the Internet. If you or Cinergy want to sue me, I'll see you in court! I will remember the date of this letter-1/28!
Since my letter to AT&T, I do not receive personal calls from Citibank but I do still get recorded messages from Citibank at least once everyday! I've received several letters from Citibank wanting exact dates of cancellation. I have complied by doing the investigation work for them. I am still being harassed even though the calls are recordings. I'm also still being harassed by AT&T every month with a bill that includes late charges which I DO NOT OWE!
If you ever use AT&T/Citibank, forget it! They suck!!!
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