Interesting customer "service" I encountered today. I'm a retail manager by trade and have managed a small box store in the past. This company hands down has got to be the worst in the industy. For example, on 4/21 I went in to purchase some weed killer. I had never ventured into this establishment before and thought, "why not". I found a few interesting things while perusing for my purchase. One, there's clutter all over the place making weaving through the small aisles next to impossible at times (and it wasn't even busy). Two, their freight door was wide open in the back and no person "manning" the door (what, free for all?). Three, I could not find what I was looking for so I asked the only person with a yellow Dollar General shirt for assistance. "Excuse me, do you carry weed killer." The response..."I'm not sure that we do." Huh? Some acceptable responses might have been, "no, sorry we don't have those products, but we do have..." or "I'll be with you in a minute to help you"... Or "I'll get someone to help." I felt like I did not matter to them (what's that also say about their "Management"). See ya, Dollar General, you could have gained a lifelong customer, oh well, you probably think, so what, we are too big to fail and let one lost customer get in the way... I say... GUESS AGAIN!!! I will let other people know how you operate. Actually, I should be thanking Dollar General, this experience reinforces the fact that the great customer service my store provides is kinda tough to come by these days!!!
0 comments