This company should be shut down until they change their Terms & Policy Section. They tell you in this section that you have a 3-day FREE trial after a initial $2.97 charge. Well guess what, they charge your credit card $139.95 IMMEDIATELY after the initial $2.97 charge.
I found within a few minutes that this business was not for me. They did not provide any factual or concrete information for pages, and as you moved forward, they have you signing up for something else which requires yet ANOTHER CHARGE and requires very personal information (SS#'s etc.), again before you receive any pertinent information! So, I CANCELLED immediately, at 12:33 P.M.
I pulled up my bank account on-line obviously concerned about a "scam" outcome, and found that there was a $139.95 charge sitting there in my account. Granted, I did cancel immediately, and granted, they DID CHARGE MY CREDIT CARD ILLEGALLY. Again, this $139.97 was not supposed to be charged UNLESS I did NOT CANCEL the program. I hope your following me here, because unless you want a huge headache, I'd stay FAR, FAR AWAY from this company.
I have now been hung up on twice by their company employees in the past 2 days. I'm trying to obtain information as to how they were able to "illegally" charge my card, and now trying to get this charge removed without having to go to my bank and file a "Dispute".
They tell me that this is a "Hold" charge and if I cancel within 3-days they will release the funds within 3-5 busines days. Well, the charge should have NEVER happened in the first place. And then to finally release this charge AFTER the 3-day TRIAL (even though I cancelled immediately) and to tell me that this charge will hang around for an ADDITIONAL 3-5 business days until it clears is ILLEGAL and is NOT STATED in their "Policy" section.
I will follow-up to this report either way, whether the charge is dismissed or not. We need to remember here that they are NOT the "hero" for ultimately dismissing the charge - they are the VILLAIN who confiscates your money without warning, without discussion, without ASKING...
I actually got ahold of someone in "Billing", whether they're really billing or not is a mystery as they all use "fictitious" names like "Tina Hamilton" was a Pakastanian that I spoke with earlier. At any rate, she actually raised her voice quite loudly and told me that I should have read their "POLICY" section. I reassured her that I'm retired legal and that I read the "POLICY" section LOUD and CLEAR "BEFORE" I signed up, and they will see humongous repercussions soon... She then hung up on me.
I will be reporting them to the Attorney General today. I will also follow-up with a report to the BBB. This is a company that should be SHUT DOWN Immediately. They absolutely need to change their Terms & Policies section to WARN the PUBLIC that their credit card WILL BE CHARGED IMMEDIATELY, and IF they Cancel within 3-days, at that time they will file a release to the credit card company which will take an additional 3-5 business days to complete.
This is still early yet for my personal situation, so I don't know if they will retract their charge or not. Again, I will follow up within a week.
0 comments