On June 22nd, I purchased 4 toner cartridges by going to the Next Tag web site and I used that site to bring up the QuikShip web site. When I received the toner cartridges, I realized that they were not HP Toner Cartridges as specified in the web page description, but cartridges made by someone else. The use of such cartridges will void the warranty on my new printer. Therefore, I returned them the same day.
The 4 toner cartridges were returned from Palo Alto on June 25. And delivered to CPEREZ on June 27th. I have provided faxes of the FEDEX tracking report at least 3 times to Chase Credit card services, several months ago to support the fact that returned the toner in question. The RMA numbers were in the shipping box. I have also supplied a copy of the RMA numbers that I obtained.
I did not receive a credit right away, nor did I ever receive an acknowledgement from QuikShip by phone email or any other means, even though I had emailed customer service about the problem. QuikShip has been unresponsive to emails and phone requests to return calls throughout this ordeal. I turned the problem over to Chase Credit Card services. I have had to work though Chase Credit Card Services because QuikShip was unresponsive to emails and phone messages.
Chase reported that QuikShip wanted to charge a restocking charge. I protested. My argument was that QuikShip had not made a good faith effort to inform me that these are non-oem toner cartridges. When I purchased these cartridges, I navigated to the QuikShip page. The page said HP COLOR LASRJET C2025DN FOUR COLOR SET Every other vendor that I have seen uses the term HP COMPATIBLE and they do not use the HP part number (SKU number).in addition the picture of the cartridges on the page looked was identical to the physical HP cartridges that I needed to replace. The cartridges that were sent via QuikShip are maked very differently than the ones pictured on the website. There was no reason to navigate down to the fine print at the bottom of the web page and discover the "non OEM" statement.
The result is that I returned the product the same day that I received it at my own expense. The result of Chases efforts was that I got a full refund (of $358.76) on my card. A few weeks later, Chase contacted me and said that QuikShip had not received the cartridges. Within 24 hours I faxed back a copy of the FedEx tracking report. I received at least 2 other similar requests over the next several months and I immediately responded with another copy of tracking report.
The result of all that effort is that QuikShip recharged my account $358.76 on approximately Nov 20. I protested through Chase. QuikShip refused to refund the money even though I again supplied the FedEx tracking number and the RMA numbers. Chase gave me a phone number and the name KC at QuikShip. I followed up and on my phone call of January 5 KC agreed to refund the money. Nothing happened and I called again on February 1 and KC told me that since the problem had gone on so long they could no longer refund my Visa card. The check should show up in the mail. On Feb 12, I received a check.
The check I received was for $247.42. There was no explanation for why the amount was less than what was charged in November. My first guess is that they changed their mind about the restocking charge. But the amount that is not refunded is a lot more than their stated restocking charge.in addition, we had already negotiated about this charge and we had agreed that I would not be liable for the restocking charge. I have called three times over the last two business days. Feb 12th and Feb 16th and left messages. I have not received a reply. I do not have a email address for KC. I sent KC a registered letter and have had no response other than the signature card.
Don't do business with these guys!
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