Lately we were contacted by Rima Hagopian (trasngardian.com sales person) to change our delivery assistance to transgardian. At the start their support seemed excellent, cheaper price abilities to evaluate various provider prices and simple to use application software.
After utilizing the service for some time we'd our first event that expected people to alter a delivery address to get a cargo the client required so when we named advantages they informed us that people aren't ready to achieve that since the account was a transgardian consideration, so we'd to contact transgardian client service for this change but after several efforts looking to get your hands on somebody we wound up calling advantages for aid due to transgardian unresponsive customer support. Before long we'd our next event, where we delivered a host which was full of INSTAPACK foaming (advantages/FEDEX accepted cooking substance) and also the host was broken on the road towards the client. Fortunately we'd insurance about the product whenever we got the system back and started a state it got us about 14 days to obtain your hands on somebody at transgardian to react back again to us. Lastly they informed us that they can come and collection the host, that they did. Couple of days approved we obtained a registered email declaring the state was rejected since the host didn't have any bodily damage, where certainly the host endured some dents and interior damage.
Your ultimate rip-off event that people had was when advantages acquired 3 deals from us plus one bundle was dropped. Centered on advantages process they no further check deals they possibly signal a express or check a finish of evening. After couple of days our client named and informed us they have not obtained their package, therefore we named transgardian and informed them concerning the absent package, but once more we quit a note to Madlene Moseley and there is no-call back from her to get a day-so we once more needed to call-ups and start a tracer situation. After fourteen days we discovered that Madlene shut the case with advantages after advantages has authorized the situation, stating that “I genuinely believe that the shipper didn't deliver the package”. Her achieving this shut the situation and we dropped $700.00 of insurance worth. I'd to contact transgardian and attempted to obtain a reason of that which was happening and that I informed her that people have monitoring video of the advantages driver buying up 3 deals on that evening, her reaction was the movie won't show something since that would be various other bundle, and he or she explained that their insurance provider is only going to take a state if we've a delivery express (not really a advantages END-OF-DAY which their application serving not produce), fortunately we'd the express the driver indicators every day so we sent her the express and snap-shot of the video-but nevertheless there's not reaction from their website. Exactly what a rip-off and unprofessional company.
I wonder if transgardian really buys insurance about the deliveries the clients spend. General experience score is poor, they promote themselves like a large procedure however they insulate effectiveness in help. Don’t be confused stay glued to that which you have, we're back again to our aged supplier worldwide show, reasonable rates and tremendous customer support.
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