I purchase two 5lb bags of Catfish Nuggets 2 weeks ago and decided to fry them last night for the family. After thawing I could see they were badly spoiled so I went last night, March 18 at 8 pm to return. The night manager said he couldn't authorize without a receipt so I would have to come back in the A.M. I go what? So I returned at 9:30 A.M. And the asst. Store manager said no without a receipt and that it was at her discretion and handed me the 2 bags back in front of other customers. I went home and called corporate office and she put me on hold and called Hedi Lofis, the asst store manager to see if she could get something worked out and she still said no. I shop at this store all the time and spend $300 month and most employees know me. Corporate said something that really made me mad, she said that returns over $5 are at the managers discretion and that this store had high theft. So I am being punished for high theft in this middle class surban area. I wonder if the city council and mayor are aware of this stigma on the community that shop here at this pricey Tom Thumb grocery store??? I will write the city of desoto and let them know this dirty little secret.
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