We stored our property with PODS in Riverside, CA for two years during
a move from another state. We purchased our own insurance for the
property as it was equivalent to or better than the insurance that they
offer through one of the great insurance companies out ther... E.
USAA We paid them to take our property from our home store it in what
they said would be secure, dry, and a temperature controlled
environment. We agreed to the normal indemnity clause and storage at
your own risk clauses. However, two years latter when we opened up the
unit, it had sever smoke damage due to industrial smoke from trucks or
the equivalent, heat damage to items and property near the top of the
unit, and had clear signs of water damage to the unit that was not
there when we started the contract. Also many items even though
protected had just been banged up severely beyond normal storage and
transportation. Personal insurance does not cover for industrial smoke
or transportation damage only fire and accidental or theft. They see
those issues as fault with carriers and service providers. Nonetheless,
we sent them pictures of the sever damage to our POD outside unit which
clearly shows they mishandled the unit. There were holes on the outside
of the unit that broke and cracked the inside wood walls. Structural
beams were jarred out of place. The roof had water soiled depressions
over 3 feet in size and the spring system on the roof was crushed and
bent. The rivets that secure the insulation around the top of the unit
were popped out, broken or missing. They are not forthcoming about what
happened to the unit as well as where it was really stored. We had
black soot like material coating everything that seeped under
protective plastic on the furniture, wood furniture had signs of top
fading where exposed and heat damage to leggs, tape virtually melted
and cracked on top boxes and articles, candles distorted and twisted
like oak trees and the dents and scratches to the furniture even though
protected by cloths were out of the normal. We sent them photos, had
insurance adjusters come out and look and sent the reports. The
conclusion of all investigation is that they did not store the unit as
promised in their contract with us and are now standing behind
indemnity clauses to say they are not responsible when clearly they do
not handle peoples property in the manner and care in which they
advertise and promise. They never bothered to come over and look at the
damage why the unit was with us for over a month and during our
complaint. Customer service did not seem interested in solving the
issue. They did not return calls the first or second time and had to be
contacted several times before any response. Finally a month later they
just asked for some photos.in the end all they had to say was they are
not responsible and deny any claim that we have and have offered no
reasonable relief to help cover the cost of repairing or even cleaning
our property. We are very disappointed. They took a of $187.00 a month
for two years and we were stuck with damaged property due to their
negligence and ability to properly store our valuables the way they
said they would. Very dishonest, irresponsible, and unwilling to help
or show they even care. Renters and movers BeWare!
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