This can be a luxurious shopping site. I have been buying together for a long time. The previous few dealings have now been difficult and that I feel forced to document this criticism.
Lately, I bought a stylish watch for $450, also it was delivered to me useless. It appeared completely new therefore, perhaps old-stock, I dunno. I named/sent numerous occasions and lastly obtained a Return Authorization number and was delivered the prepaid Federal Express shipping name. I delivered it on Feb 12 and based on Federal Express monitoring, it had been obtained by Vivre on February 17th.By March 6, no credit was released. I called repeatedly throughout their business hours and every time obtained voice-mail. There's never a live person in customer support. It is also challenging to speak together since you can only just contact them via e-mail selection containers, none which identify my issue (product delivered with no credit given). I eventually needed to start a challenge with my charge card business.
But what an complete waste of my period: they deliver me faulty product, I've to contact/e-mail repeatedly for authorization to come back, watch for them to deliver preprinted shipping tag (that ought to have now been contained in bundle by their very own entrance), repackage product and fall it down at National Express, watch for credit, do not notice it three months once they obtained it, call and e-mail repeatedly to ask about my credit (they do not respond), after which cope with my credit card organization to challenge the cost.
Although I really like their stock, I'll not store together again! I actually donot understand what is certainly going on, simply because they used-to have incredible customer support and individual consumers, VIP savings, AND TODAY everything is finished. I am confident they're suffering from the economy given that they market luxury products, but nonetheless, have it together or turn off. Quit jerking around your once faithful clients!
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