I switched to z-tel to get away from two seperate bills. I had problems switching because SWB put a block on my phone. I think the concept of ztel was a good one. Trouble is they have POOR service and You are just a number and knowone cares.
It is like they act like AT&T. Like they are the only game in town. I had Ztel for three months. I signed up under my son. He was to get $20 for doing this. He never saw a dime. I have another son who as a joke (to get even with me for a personal matter) called ztek from another town and told them he was me. He said I was moving from kansas to olkahoma and needed the phone to be turned off. It took ztel about 4 hour to turn the phone off.
I called the next day to see what happened. That is when I found out about me moving! They said it would be 72 hours to turn it back on. I explained to them that my wife was handicapped and She shouldn't be without a phone. They said they would hurry. It took two weeks to get it back on. Then they messed up and transposed my phone number so it was the wrong number. It took another week to get that streightened out. After all was back as it should be I switched phone services.
To this day (6 mo. Later) they are still trying to charge me for when my service was off and say they are going to turn my service off. I had a z tell calling card stolen (the one I said I didn't want they sent it anyway) because it was my son who took it they call it familuar crime and I am stuck with all the calls. He than gave the card to someone else and I am stuck with there calls too. It is kinda funny I guess. I got crank phone calls from my son who was upset with me for finding out he took the calling card. Now I have to pay for the calls because they were on the calling card comming to my home.
Anyway I would stay away from ztell until they get there act together on customer service.
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