I own a small business and when we opened had a Monitronics system installed. The day before yesterday my business was broken into and the system's motion detectors failed to activate the alarm. There is no way that the alarm shouldn't have gone off as the point of entry was via smashing through my front door and the motion detector is mounted at the front door. I did not enter my business until the police arrived so as not to affect the crime scene. When I entered through the front door, the warning delay sounded, confirming the alarm was set when I left the night before. So I called Monitronics and after trying to find someone in their customer support department (there is no extension), I acted as if I was trying to pay my bill before I actually was able to speak with someone in customer support. I was transferred to 5 different people in the course of my call that took over an hour.
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