I recently made a purchase over the Internet from company called Affordable Mattress.
Http://www.bed-mattress-online.com/
I was attempting to purchase a California king sized adjustable bed. I have not received anything but a small portion of the delivery. I have received the top mattress, valued at just a few hundred dollars. I have contacted the company on many occasions attempting to resolve the issue... I have bee lied too, promised partial refunds for the delays, promised additional accessories, none of which have been provided, or refunded.in addition, I have requested full refund multipul times, but no one ever returns my calls. The final attempt was today 10/12/01.
I spoke with the manager Frank earlier this morning; he has again failed to return the call as promised at 9:00am pst.
The story:
I placed the order on 08/10/01. I was contacted by telephone an agent of the company on 08131.
Charles, the agent, called me and I negotiate the purchase, delivery, and setup of the bed and mattress.
The total price was $3110.00. I gave my VISA credit card over the phone, and was told to expect delivery in two weeks. My credit card was charged on 08/15/01.
I followed up in two weeks with a phone call, Charles (the salesman) promised that the bed was in transit. When it did not arrive, I called back a week later (week 3), they promised that it was in transit, and that I would receive free Cal king pillows for the delay (200.00 value).
I waited, at one month I received the two top mattresses boxed (valued at just a few hundred dollars). I called to ask where the adjustable platforms were, I was told by Charles, not to open these boxes until the rest of the bed arrived.
Nothing further has ever arrived. I have called many times, and been promised that money would be refunded because of the delay. It has been nearly two months since my first contact with the company, and they will not return my calls. I have asked for a complete refund (from Frank the manager), but have not received any return phone calls.
I have finally filled a dispute with my VISA company as there was only 1 day left before I no longer had that option... And I think that just what they wanted...
Thanks to consumer complaints for giving me a place to share the scam with other people before they get burned...
David J R
Folsom Calif. 95630
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