I just desired to article this to ideally avoid this from occurring to others. At the conclusion of the I'll spot a duplicate of a contact I delivered to US-Mattress that I acquired no reaction to. I put an order around Bed on 12/29/09 and by 1/6/10 I had heard nothing from US Mattress so I called them to learn the status of my order and was hung up on twice and when I did get to consult with a repetition. These were really rude and served as though I had been a for them I had been ultimately told I'd obtain my mattress on 1/8/10 and I did get a mattress on that evening, the incorrect bed!!! And so I needed to feel the same trouble to talk to somebody as before. I had been rudely informed they might deliver the right bed that evening, by today 1/15/10 no bed no conversation! Again I named them simply to get the same therapy so when I requested to get a refund they stated they mightnot do this till I confronted to get hold of Credit just subsequently did I get a return. This isn't the kind of support I anticipate for my hard earned cash. Anyhow this is a backup of the e-mail I delivered to US-Mattress to no reaction.
To whom it might worry
I had been suspicious about purchasing a bed online so that as as it happens my disbelief wasn't misguided. We started buying bed locally and discovered the pricing only a little greater than anticipated but we did discover the kind of bed we needed a Luxurious Euro Pillow Top. And so I started an internet research and wound-up at your on line shop (US-Mattress) that appeared to have good suggestions and pricing, but our encounter to date continues to be anything-but great! On Dec. 29th we requested a Complete Sealy Book Wish Mills Luxurious Euro Pillow Top Mattress Collection and after two telephone calls to customer service among your customer support representatives. Was kind enough to find our bed collection and also have it shipped today Jan. 8th. But because it works out we were delivered the incorrect bed collection!!! We obtained a queen-size Ackerman bed having a full-size box-spring. We'd to decline delivery and return the collection. How can that occur? In order of Jan. 8th we nevertheless don’t have our bed collection with no concept whenever we can. After all of the I can't in great faith suggest your organization to anybody since in my experience a great cost indicates much less than great support and thus much your company’s efficiency hasn't been proficient at all.
I’m very sure all this may drop on deaf ears due to today’s Web method of conducting business one client no further issues. A miserable situation for me! For my next bed purchase I'll invest my cash locally having a business this 1 client does really make a difference. It was not created within an energy to pry something from your own organization simply to express the reality of the deal to date.
Really, George Copeland
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