Ordered a phone online on 10/13. It was a birthday gift for my daughter. Paid for express shipping and gift wrapping, with a promise of express shipping within 1 - 3 business days of order.By 10/20, still no phone. Called and emailed my concerns about not receiving. No one from Cellular Blowout reponds to phone calls, voice mail messages or email messages. After a month of no response from Cellular Blowout, I purchased another phone.
My credit card has long been charged, and they have managed to bill monthly for $5.99 for ringtones and wallpaper, that I never ordered. I have received only one refund to my CC for $5.99, so far, only to have the charge repeated.
They have a customer portal that I have been leaving emails in. I get responses through the portal only, but they are all lame excuses and stall tactics.
In preparation for my letter to the Attorney General's office, I went to the BBB. I feel like an absolute idiot, as they have an F Rating with the BBB, with a total of 1,319 complaints (1,057 remain unanswered).
Spare yourself the agony. Do not do business with this company!
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