On 11/7/09, my daughter attended an event they were the photographers for. I gave them check #1002 for $40.00 for 2 photographs. On the receipt, it states payments re'cd within 14 days of event ship in 3-4 weeks; payments after 21 days of event ship 6-8 weeks. The check posted to my account 11/20/09.
I attempted to contact them on 12/12/09 via phone; left a voice mail. I received no response, so I attempted to contact via the website the next day; still no response. I have tried to contact them daily via the website and/or phone, with the exception of Sat/Sun/Mon as they are closed those days, and 12/24,12/25,12/31, and 1/1 due to the holidays. I have yet to receive a phone call or email back. The voice mail is now full, so I can't call them anymore.
None of the other parents in the band have received their photos either, so it's not a mail issue. I am extremely disappointed in their customer service and want to know, does anyone have any ideas on what the next steps I should take to receive my photographs, as well as a partial, if not full, credit? Thank you.
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