I called Elavon when I looked at my bill in November andnoticed a $20.00 fee. The person on the phone told me that I have toget certified in order to avoid being charged $20.00 per month. I don'tlook at this bill online every month because going online foreverything is annoying. I used to get my statement mailed until theystarting charging a $5.00 monthly fee for this. Again, they sneakedthis $5.00 fee without me knowing.
I asked for a refund for this monthly $20.00 fee that I have beencharged from December up to November. I was told someonewould call me back, which never happened. I did however go online (theywouldn't mail the application to me) and I was so upset that I had tocomplete a book on my time. I said forget it and I will continue to pay$20.00 until I sell or close my business in August of then I seea large figure for my merchant proccessing fee on the bank statementand called right away to be told that I was charged $135.00 December $20.00 per month ever since and again I was charged $175.00 in December plus $20.00 for not completing this certification. Howcan they get away with this?
So I hung up with this miserable person and went online to compete 227questions and most questions didn't pertain to me (2 hours to complete) since I have no employees and I work from home. Well I failed thecertification and again I had to call Elavon (20 minutes on hold). Ithen got a nicer person who stayed on the phone with me and told me Ishould have completed the 57 questions. You think the 1st guy wouldhave told me that? So I then spent another 50 minutes of my life andfailed for missing 1 questions.
Finally I am so called certified so they won't charged me $20.00 permonth on top the yearly fee. On usacomplaints.com, someone wrote theVisa/Master Card charged $38.00 and Elavon slaps $175.00 yearly fee. Iam owed $260.00 for the monthly fee they stole from me $135.00 fornever certifying my business. I was told that I was mailed a notice in December about the $175.00. I have wonderful credit and pay allmy bills on time because I do get my bills in the mail. This company lies and neversent me a notice of these fees, no phone calls or emails. I never new I was charged $135.00 in December and I couldn't look on my bill online that far back.$20.00 addition is hard to notice but $195.00 additional fee I noticed. I want $395.00 back and I am now in compliance. This is just another fee for companies to produce income.
You wonder why people have hate, anger and fear in this world, its fromcompanies like these. So many rules that this land of the free we livein disgusts me more and more as I get older. My bank account is openfor them to take whatever fees the freely wish.
I want my money back! This company needs to stop.
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