Complaint / review text:
On 5-4-07 the my salon owner called in a rep from appstar financial to add several accounts to her one machine. 5 of us to be honest. A rep, Benjamin Higginbotham came to our salon that day. He was quite the fast talker, he stated if we signed that day not the 24 hrs period we all wanted to go over our paperwork, he could sign us all up for one year, have our $95.00 yearly fee waived, and guarantee us all a $5 statement fee for that year. Sounded like a good idea. Little did we know he would take us all.
Ben, signed us up for the things he said, only when we had a problem, all 5 of our accounts were charged $95.00, within a day did all our troubles begin. We called the company did a complaint, we asked that our original copies be faxed to us, Benjamin had scratched out all of our promises, and forged our initials on several of the documents.
The company knew this. We contacted who we had to until we got the Vice President, Harry Mort finally on 7-11-2007, by this time we were all stuck in a 3 year contract and out $95.00.
During this time, 7-27-07 another processing company came out to us, said he was sent to us to fix things. We were very leary of him, Kurt from Transtech merchant group, through some research, we found out that Kurt from Transtech was not sent out by anyone, if we would have signed with him, we would be in it with 2 processing companies, owned by the same people.
Back to Henry Mort, he gave us the bells & whistles, refunded our $95.00 fee. We were all mad but let things go. Until it was time for the salon owner to close her doors, and I was left without a machine.in comes Merimac Capital, I called appstar financial with there $495. Oo cancellation fee, I felt I had no choice in sticking with them when I opened my salon, in 1-10-08.
I contacted Appstar, Anika Stephenson set me up with a lovely $60.97 a month fee to lease a hypercom wireless terminal. I paid that fee no questions until 11-09 the thing broke. A little place where the machine charges itself broke. I called, I was told it was to be $800 fee to replace the machine. So I emailed my rep Anika, she stated they could do a swap for no charge. Great i thought, until it took almost 2 weeks for me to get it. Then I finally got it, no way to plug it in to recharge the machine. I called again, customer service said that'll be $50 to replace. Once again, I emailed Anika, she was sending me one out for $15. So another week goes by, I get my plug. I go to use the machine, it does not work. I email her directly, I this response, "I am elevating this" Never hear from her again. I get some man emailing me Geremo Terro. He is sending me a sim card out, but it will be $25. All this time, I am paying my fees, I can't use the machine, but I am paying.
I lost clients because I cannot use a credit card machine. At that point I tell him, no I am not paying for the sim card, they can send me the old one from my old terminal. He says he cannot, they haven't received it yet. That's when I said why am I having to go thru this. He says I will have to get back with you, never hear from him again. I called Anika's ext, nothing. I emailed her. Gerro emails me, says he needs my correct phone number so he can contact me. During all this back & forth I have several unauthorized charges out of my bank account, $15.98, $17.90 all small amounts I have no clue for what.
This goes on and on until I finally had enough of their games. I sent the machine back, canceled my bank account.
I heard nothing until today, I get a letter with Merimac Capital threatening to sue me in Texas, for $3400 fees. For a machine I cannot use!!? I live in Tennessee.
This company is a RIP OFF! Do not fall for the scam, they will get you in every way they want one thing, your hard earned money. I have a very small business from the beginning we were scammed, in the form of over payment in fees, poor customer service, and fraud. Find a reputable processing company for your needs, this is not one! I will not pay a dime to this company, I have paid enough, in trying to be honest & keep up the end of my contract, when I feel there should be no contract, because your employee, or contractor did it in a fraudulent way. Praying on women, sickening is what you are!