I am disappointed with the way Wachoiva handles errors. I can make a small error, or have a situation with a merchant, and Wachovia manipulates the
incoming transactions to benefit the bank financially by obtaining NSF Fee's. My example is as such:
Currently my account is overdrawn $569.00. Out of this amount my error is appx $108.00. I am currently on medical leave for having major surgery on December 4,
my income is reduced right now because of my disability. The reason my account is overdrawn is because I have one creditor that I usually walk in their
payment each month Advance America $170.00. Because of my surgery status and inability to leave my home for six weeks, I contacted my creditor and asked them
if they could EFT the payment on the due date December 23. Unfortunately, the creditor misunderstood my request and immediately EFT the payment. The
payment presented for posting on the 21st of December. At the time it was presented, I had many small debit holds pending on previous purchases. If not
for this EFT error, I had sufficient funds to cover all these small items. When the EFT for $170.00 presented early, the bank deducted the amount first, and
disregarded those already on hold and submitted prior to the presentation of this EFT.By doing this, it appears that the bank manipulated the account by
disregarding the date of this transaction and those that were authorized prior to its presentation. The manipulation of this situation created massive amounts
of NSF Fee's.
I contacted the bank and after wrestling through numerous emails, they agreed to only refunding half of the fee's on the 21st of December. Unfortunately, due to
my limited income and the severe amount of NSF fee's refunding half did not afford me the ability to rectify the account. On the 21st of December it was
apparent the one EFT created the problem and taking it into consideration prior to all my hold items that were already approved prior to this EFT presenting
itself was the majority of the issue and not my EFT. I did not think it was fair or justified to charge me for the banks manipulation of my funds. I
immediately contacted the District Manager. He did not respond to me immediately and overnight on December 22nd, I woke up to seeing half the
fee's refunded as originally promised however they were taken right back out because the items on hold that already had nsf charges accounted for, cleared
and they charged me NSF's again. How can you promise to return 1/2 nsf fees, and then turn right back around and charge nsf fee's for items on hold again?
I sent a second email to my Houge urging his response as this situation worsened. Finally, he waits until the close of the business day Christmas eve
and sends me an email stating that he will not help me because of a history of nsf refunds!
This is an isolate incident sir, and any previous negotiations between me and the bank were justified, and I don't feel that answer is relevant to this
situation. I tried to respond to the district manager and he had an automatic message that
he's out of the office until January 2nd. So basically, he waited my complaint out prior to his leaving the office on Vacation and now I'm without assistance.
My Bank representatives "Do Not Have The Authority" to refund NSF Fee's. I am out of medical pay and depend on my Child Support of $700.00 expected to
post direct deposit on January 1st. The bank is going to take basically this entire amount if this is not rectified.
I request a refund of all nsf fee's in this case do to the manipulation of my account, and the ignorance to my problem at hand.in return, I will deposit my
original error amount of appx $108.00, and close my account once my Child support post and I can remove these funds and close the account permanently.
In Closure, I feel that I have been extremely patient through the years with these mergers and policy changes without being notified that my original bank
agreement and policies changed, I feel the bank should return the patience and understand that manipulation of funds is not fair to its customers.
I would really appreciate your attention in this matter preferably prior the first of January when my Child Support will post. Thank you
in advance for your attention and courteously in this matter.
Lets see if my complaint will be addressed?
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