5/08 termites were swarming in a duplex apartment I own, where pets and children are present, so I sought out no-tent termite services.
AAA took my $2,600 (!), stated the treatment would take several hours, then left for 'supplies'. The technician returned for less than 2 hours, told the tenant he ran out of chemicals and told me the company called him to another job and that he'd coordinate w/the tenants to return the next day. He'd trenched around the building.
Weeks later, the tenants complained that termites were still swarming and the technician never returned. I called AAA offices, e-mailed, and faxed requesting response from a manager or owner, and got no response! Over the months I continued to call.
In 6/08, AAA reception/phone gal insisted the work had been completed, and my maintenance guy backfilled the trenches. I once again called and faxed, requesting response from a manager or owner, to no avail.
The following May, we were replacing exterior doors and exposed tons of active termites and damage! Once again, we aggressively pursued AAA to "re-treat" and paid their outrageous $750 annual renewal fee.
This is December and another company has just informed us we've active infestations at the building! Obviously that's $3,350 wasted! How's a landlord to make money with such services!? And in the meantime, termites are eating away my property!
Also in the meantime, we had swarmings occur at another property I own. I wanted to work with any company BUT AAA, so I called Thrifty Pest Control, and scheduled an appointment. Imagine my surprise and disappointment when the technicians pulled up in a AAA truck!?
I don't understand how/why an owner would not respond to customer issues - ever, much less in a timely manner. I intend to file a complaint with the Dept. Of Agriculture about the owner, Bill Robles.
Please, please, only work with pest control offices you've been referred to.
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