Today I received this email from Target.com.
Dear Target.com Guest,
Last week, you ordered the TomTom XL 340S. Unfortunately we are no longer able to obtain inventory of this item from the manufacturer. However, we were able to secure a limited supply of a nearly identical item, the TomTom XL 335S. This is the same unit you ordered with the exception that it does not include maps of Mexico. We are honoring the $97 sale price.
We are substituting this new item in place of the original item on your order. If you approve of this substitution, no action is required and we will fulfill the order. If you prefer not to receive this replacement item (TomTom XL 335S), please cancel your order by visiting the My Account section (http://www.target.com/gp/myaccount/homepage.html/ref=nav_ma/184-1924241-6029034) on Target.com. If you choose to cancel your order, please do so by 11:30 PM PST, Monday, December 7th.
Please note that My Account section may show an incorrect estimated delivery date range until the item has shipped. Most importantly, we will ensure that this item is delivered to the shipping address on your order by December 24th.
We are sorry for any inconvenience and hope this is an acceptable alternative. Thanks for shopping Target.com.
Sincerely,
Target.com Guest Services
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message
This is basically a bait-and-switch. Because of either their lack of planning or miscommunication with the supplier the end-user/customer has to be negatively impacted. This has already offended people on various forums and I believe they should honor their sales by either upgrading each customer to a higher model or throw in free shipping, a gift card, or other compensation.
0 comments