My situation with Safe Security started in May when I called their office to inform them that I was changing the phone number that was used to monitor my security system. They took all the info and we thought thats all that had to be done. WRONG! Several days later we noticed that a red light on our panel was on constantly which never happened before. My husband called Safe Security and told them the problem and after consulting with a technician was told that this happens and that there was no problem and not to be concerned. Well being two people of reasonable intelligence this did not sit right since we have had this system in the house for 20 years and the only time this light was on is when a window or door was open. But things do happen. Needless to say about two weeks later the alarm accidentally went off. Guess What? Safe Security never called. Since we were in a rush to get to a business appointment we didnt pay attention, till several days later the BULB light up and I suggested to my husband lets set the alarm off and see if they respond. You guessed that rightNO CALL So we called them. We spoke to Mary and she told us that they never got a signal at anytime. So she suggest we hang up and set the alarm off again (3 times) and still no signal. We asked could this possibly have anything to do with the MYSTEROUS red light.? Her suggestion was to get a technician in to check out the system. Reasonable idea. But before we do that we asked if it was possible that this had any relationship to our changing the phone number? ANSWER: Did you have the phone company switch the lines?
BINGO! We got the problem solved. RESPONSE: You never told us that when we called and informed you that the number was changed that we had to do that since all we did was have one line cancelled and all the calls re-routed to another in-house phone which they were informed of... DUH! If you are monitoring our security wouldnt that be one of the first things that a customer is told when a change like this is made. It gets better, we called the phone company and they told us they dont do that, that we need a technician. (Again we were misinformed) Ok we found a very reliable company to come in and do the work, now we need a CODE for them to get into the system (which we own), so I called Safe Security and asked them for it and guess what I was told that they could not give out that information. Not acceptable I told them I want a supervisor NOW. That really exerted some power and I was successful in getting the CODE1234, now did you thing it would work? Of course not how else were they going to get rid of me. Needless to say the new technician was great it only took him 4 hours to break the code. His company is now monitoring our system. I immediately sent out a letter of cancellation to Safe Security.
Now you would think all is well, think again. These people are like gum on the bottom of your shoe, you just cant get rid of them. They want me to pay $277.74 for the balance of my contract. I assume that you can read between the lines as to what my response was. I requested a copy of my contract and they sent me a copy of the original contract I signed with America Security in February 1997. I have no copy of any contract with Safe Security, which obviously bought the contract from them. Why were we not sent a new contract when this transaction took place? This is looks like a legitimate way to pull off a PONZIE SCAM.By the way they call at all hours day and night looking for money. What a wonderful thing Caller ID is. Needless to say the conversations I had with them went on deaf ears. They breached their responsibility of securing my home with their incompetence.
They did not provide the service that I was paying for I guess they need the money to pay their legal fees because I m sure with business practices like these they are adding up.
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