I just want to post this message here to let people know about my personal experience with National Magazine Exchange (aka SDP or Special Data Processing).
I became employed by NME about 2 weeks ago and after only a few days of employment I had had enough. Yes, they have been in business for close to 20 years, but that doesnt mean that they aren't shady.
The mail pieces that they send to people are deceptive because they say stuff like "We've been trying to reach you..." (that's a lie), and when the people call in they have no idea thay they are going to be pitched magazines.
The name and extension number that they include on the mail piece don't even exist (another lie). We are taught in training that we MUST make at least 3 attemps to get the caller to agree to the magazines no matter what. So if the caller says "no" we are required to use a series of scripted rebuttals to try to get the caller to change their mind.
We were told by the trainers that "no" does not mean "no" and that "buyers are liars" which means that we are to accept NO excuses as to why they don't want to purchase the mags. I really can't even list everything here that we were taught in training because it would be way too long, but basically we were required to badger the callers.
I do agree that 3 magazines for. 99 per week is a good deal but I think the way NME goes about getting the sales is disgusting.in fact, almost everything that we were required to do was completely opposite of how I would want to be treated and that's why I quit.
My advice to anyone who receives a mail piece from NME is to call the toll-free number to register for the sweepstakes but when the employee asks you if you have a credit card or debit card with a visa/mastercard logo on it, tell them "no". That way, they will not try to sale you magazines.
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