My family & I went to Portrait Innovations in Arsley last Saturday. We were there at our appointment time and I went for 2 specific pictures that I had seen them take. An hour after our appointment we were finally seen. Never did they ask what kind of pics I wanted so they just took what they wanted. I was not pleased. Families with a 2 year old make an appointment for a reason #1. They were way over crowded #2. And we were rushed. We probably spent about 10 minutes with the photographer getting pictures taken that I did not even want. You can not rush a family with 3 children. Finally, 3 hours later, we left. They called to tell us our pics were ready to see and I told them we were gone and would just go to Our Heritage which is where we always have gone anyway. I just wanted those 2 specific pictures, but was never even asked. I will never go back to this place and I will never reccommend it to anyone either.
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