Well, I have finally reached the point where I need to terminate my (CC) services with this bunch of scumbags. I have battled for years now with their deceptive crap they pull. I have several times had to call saying "why are you taking additional money out of my account? You get the idiots first who give you the runaround. You can't get anything done until you threaten to pull the plug for good before you actually get someone that CAN actually do something. Sometimes they will acknowledge they screwed up but then never refund the money. You have to call again, threaten to pull the plug before you talk to someone who can actually do this.
The problem is always the same. They will start taking more money out of your account saying that they sent you a notice that they were going to start taking more money out because they are offering you a free service you know nothing about, and when the "free" service is over, then you have to start paying for it. The service changes it seems from what it offers and it's something you don't know about, don't care about and would never order anyway. Call them and they will say that either they told you they are going to start taking out money or in one case they said I authorized it! When I finally bitched enough to enough of their idiotic people, I had one "manager" put me on infinite hold it seemed. I waited forever. When they came back they response was that "Oh, it looks like your bank authorized it". Of course I didn't believe it but it was their way of getting me off the phone and bitching at them.
So I went down to the bank (Washington Mutual) and told them that Transfirst told me that WaMu authorized my account to use their new (stupid) service they were offering. The WaMu bank manager was appalled, and pissed. She said they would never do that and COULD NOT do that on my behalf. So she started the phone calls to Transfirst while I was sitting there. I sat for 1/2 hour (and listened) and all she got was the same BS runaround - and she's the BANK.
I left and persistently reminded her of how pissed I was at Transfirst and she finally got through to someone who admitted that the Bank COULD NOT do that. Now it's back on the phone talking to worthless idiots at Transfirst calling them on their bluff. At this point, cornered, I got a slightly less worthless manager who agreed to refund my overcharges - one per month until they were repaid.
So now I notice a new charge of $6.95 charge on my bill every month for "Security Breach Coverage". Hey thanks for nothing AGAIN!
So, now it's time to pull the plug forever with this bunch of fraudsters. Obviously they haven't looked up the word fraud but what they're doing is fraud and I can only hope and pray that they get a class action lawsuit with extensive punitive damages. I've been in court a few times now. I'd love to testify against these pricks. Attorneys - are you listening?
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