My late mother rented a 40 inch LCD TV starting in December. She passed away in April of this year, and Aaron's has held me liable for paying for the TV even though the account is still in my mother's name. I paid for the TV for six months, but I stopped after discovering problems with the TV, such as scratches and constant vibrating.
I called them to ask if I could please trade for another TV and finish my payments that way, or have it repaired. They told me they could do neither, so I asked if someone could pick up the TV since I would no longer be paying for it. They told me they would arrive on Friday (November 6) to pick it up. They did not arrive on that date, and I have called them every day to ask about picking up their TV. They have given me set dates on when they claim to come pick up their TV and have not kept their word.
They claimed they are on the road and doing errands, but I have kept a record of all the recent phone calls they have made (including today) asking me to call them back or asking about payment for the TV, when they are fully aware I told them ahead of time that I want to return it.
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