I'd the toughest customer support encounter with Charlotte Russe recently.
To begin with, I put my first online purchase in regards to a week before on CharlotteRusse.com, simply to prevent buying in store (a few of the sales affiliates are very rude). After I got towards the check out site, it claims use any Charlotte Russe Giftcard (s) first, then type in your money/credit card to pay for the rest of the. Well, I applied a few gift-cards that had about $5 in it each, and settled the rest of the $37approximately with my credit.
I recently received the things recently, and unearthed that I needed to come back the $40 sweatshirt I'd requested since the material was also lightweight for winter.
However, THIS IS ACTUALLY THE FIRST ISSUE I EXPERIENCED: About The presentation recipt that arrived within the bundle of products, it says on the small point, "Approach To Cost - Charlotte Russe Giftcard" - and that is ALL IT SAYS! Nothing about how I paid nearly all the sum total price with my CREDIT
OUR SECOND PROBLEM: I contact their customer support phone #, that will be 866-896-7568. I first consult with a woman who informs me that there is no space to suit all the various types of cost I used therefore it instantly enters within the first type of cost utilized. (That Is completely phony w/d there's ample space about the presentation slide to incorporate all ways of cost.) I informed her that because the product I'm returning is $40, I'd like the $37 to return about the CREDIT and also the remaing $3 to take a shop giftcard. She stated thatis difficult of course if I introduced it in-shop they'd simply provide me the $40 on the gift-card w/d thatis what it exhibits about the slide. I mentioned no cheers, I don't wish to have to make use of my cash like a store credit. That rewards them, not me.
She handed the telephone down to her boss, who stated exactly the same exact point. After I questioned about sending it back, she stated they'd approach the return so as of funds utilized - AKA Charlotte Russeis selection of purchase (Gift-Cards first, obviously!) not my Credit.
She subsequently handed the telephone down towards the Support Supervisor, Jamie, who had been excessively rude, and whose speech occur to strangely audio similar to the additional two women I'd only talked with. She repeated the things they had stated and explained there is nothing they might do. I stated that there must be a disclaimer or anything published within the plan that informs me about how they are doing their return of cost. She stated there is nothing she might do, its the plan, blah blah blah.
I asked ON HER higherup, and he or she really had the nerve to inform me there is no higher up, that she was the greatest individual up I really could keep in touch with about the telephone. (Clearly that isn't accurate, she's a who she reviews to, and often there is senior administration.) She suddenly attempted to subsequently finish the phone call and state "is there other things I will assist you to with?" the telephone call survived a great 40 minutes long, mainly of me being placed on store, being handed down to a different individual, etc. I informed her that actually she'd not assisted me at-all, and it has not accomplished something to try and hear or actually solve the problem available. She repeated himself, much more rudely, "IS THERE OTHER THINGS I WILL HELP YOU WITH", I stated no, and he or she stated in a snide speech "Possess A good night" and rapidly hung-up on me.
I've yet to get hold of senior administration at Charlotte Russe, since this isn't the way you handle a person. I really hope no body else needs to cope with rude customer support from their store, ideally you'll study this and watch out for the way you spend, that which you purchase, etc.
I've never had a recipt that did not range from the essential components that it will - approach to cost. Additionally, I've had such great customer support at additional shops - CVS, Avon, TD Bank, actually WetSeal - that it creates me appaled that I will be handled so badly.
It would go to display that Charlotte Russe truly doesn't worry about their clients.
Buyer beware!
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