This event began several weeks ago when I delivered a check for $1500 (half the cost) as a deposit for installation of a vinyl fence. I was later told that I'd have the fence started on Monday 10/12. When that didn't happen I had to call to find out that I wasn't scheduled until Wednesday the 14th. Weather being windy that day I was told it would be another couple of days before they could get out there. A couple of days came and no delivery. I tried calling both the installer and secretary w / no answer so I began to text them. No response from them owner, but secretary told me he'd be out the following morning (Saturday 10/17) at 9 A.M. They didn't bother to call and didn't show up until 1. I asked that he communicate better with me if there were kinks in install process to which he agreed and assured me he'd take care of me.
I left for the day and returned to find that he had left with one pole short and broken two separate sprinkler lines (which by contract I was responsible for) but still no phone call to inform me. I assumed he'd be back in the next day or so to at least install the remaining post since I was told they needed a week to set up. When that didn't happen I called him on Tues. 10/20. He excused his actions by telling me he was putting in fast setting cement for the final post. Once again failure to communicate any of this to me - I had to call him.
I was then told install would happen by the end of week so I'm expecting 10/23 or 10/24 - nothing. He calls to tell me the supplier doesn't have his order in. Remember, I submitted my deposit on 10/05. At the latest those should have been orders on 10/06 which should have been plenty of time to have the supplies in.
On 10/23 Cory (owner/installer) tells me it will be Monday 10/26 at 9:30. Once again no show, but I do get a call at 10:41 telling me his wallet was stolen and he can't pick the supplies up and pay for them.
I call him back and tell him I'll call the supplier and pay for it using my card. He puts me on hold and tells me that he just got a call saying that his wallet was found, but still won't happen until tomorrow 10/27 because he gave his worker the day off. Honestly, I'm pretty sure I called his bluff on this one. The reason I give behind that is when he told me this I expressed concern that by my experience working in the banking industry they would have placed a stop on his cards and that stop is irreversible and he'll still need to wait for his new card. He then informed me that he hadn't placed any stop on his card, yet he previously told me in conversation that it was going to take 10 days for him to get a new card.
This company over promises on what they cannot deliver and their approach to customer service is ridiculous.
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