Usacomplaints.com » Shops, Products, Services » Complaint / Review: It s A Dogs Life - Dog Boarding Petaluma - Unauthorization charge to credit card with out approval. Ruined pet bed, claimed they did nothing wrong. #518971

Complaint / Review
It's A Dogs Life - Dog Boarding Petaluma
Unauthorization charge to credit card with out approval. Ruined pet bed, claimed they did nothing wrong

It's a Dogs Life, dog boarding Petaluma charged our credit card without authorization. We left our puppy with them at their dog boarding facility in Petaluma, when we returned to pick her up we realized that they had written on her bed as well as washed the bed in bleach that ruined the color of it. We were told that we could have a refund or credit to our account by the woman that ran the office at the time. When we returned a few weeks later to pick up our dog after a weekend of boarding in Petaluma the had honored our credit and charged us the $70 less than we owed. We signed, paid the amount due and left.

The next day, we received a call from the owner stating that their employee did not have authorization to give us a credit. They next charged our credit card for the $70 credit originally given to us. It's A dogs life in Petaluma, stole $70 dollars by charging our credit card on file without our authorization for them to do so. Only after threatening court action did they refund the money and ask us never to return to it's a dogs life in petaluma.

Not a smart way to run a company. We go away often through out the year and who knows how much business they would have received from us and our friends had they only honored their word and stood behind their employee.


Offender: It's A Dogs Life - Dog Boarding Petaluma

Country: USA   State: California   City: Petaluma
Address: 2715 Skillman Lane
Phone: 7077733647
Site:

Category: Shops, Products, Services

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