We recently bought a Labradoodle from the Petland in Robinson Town Centre, Pittsburgh, PA. Let me first start off by saying that the management does not know a thing about customer service! This dog was $1,000 which is expensive enough, but then upon reading through the paperwork, the manager asks us if we want the dog microchiped. We said no, as we've never done that with any of our pets. She then insists that we cannot buy the dog without the microchip. We finally agree, and she tells us that it will cost us $70 to have him microchipped. I said ok, you can take that cost off of the cost of the dog, mind you we were already giving them $1,000 for the dog. The girl says no, and we were forced to pay another $70 on top of all of that.
As part of Petland's requirements, we were to take our new puppy to the vet within 7 days. We complied, as any good pet owner would, and our dog tested positive for Guardia. Petland had an obligation to tell us this before we brought home the dog, but again they failed to follow ethical business practices. Petland's policy states that if there is anything wrong with the dog, that if in writing from a vet, will be taken care of by the owner of the particular store. This is where things really got bad. I had the extreme misfortune of having to speak to the ignorant store owner who proceeded to insult me, and stated that it was my fault the dog had Guardia.
Mind you we took him to the vet the day after we bought him, and he was living with our two other dogs who did not test positive for guardia (we got them tested too just to make sure). When we got all the proper documentation over to this I can't even call him gentleman that owned the store, he stated he would not pay for our dog's medical expenses. It's horrible to think that a pet store would sell you a sick dog, and then leave you with the medical expenses, but it happens. Fortunately our dog is still alive, but requires regular medicine which is a significant cost to us. You would think especially in a down economy that businesses would do anything to get your business. Well Petland did! They sold us a sick dog! In closing I warn customers to beware. This store and its owner are criminals and do not deserve your business! Go to a shelter and rescue a dog!
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