I went into 20/20 Eyeglass Superstore yesterday Friday October 16 for two eyeglasses for for my 12 year old daughter. They were advertised $149.00 for 2. I was advised at that time that you would get 2 pairs of complete eyeglasses for $149.00 and also the eye exam was included in the price for children. Also was advised that all yellow dot items were for that deal. Upon inspection of eyeglasses selection it was very hard to distinguish which were yellow or not, you had to find something that you liked and PRAYED that it was a yellow dot item. Everything was completely mixed up.
We finally found 2 items that WERE NOT yellow dots (Didn't see it coming, did you?). Anyway one was a blue dot with a $30.00 upgrade the other had no dot but was a $70.00 upgrade, everything came to $249.00 (I still didn't mind anything at that time though).
I realized that the $30.00 upgrade frames paint was peeling off. I asked if it could be a loaner until my pair came in, it was accepted by management. After I paid and was invoiced, then all SCAMS came to life. The invoiced showed one glasses at $210.00, for the $70.00 upgrade and $30.00 for the $30.00 upgrade, a total of $249.00. Which only means if my pair of eyeglasses is not delivered to me I would only get a refund of $30.00 (Does that sound/seem fair? Not to me!).
This whole deal don't seem to be any type of bargain or savings at all. All disclosures should be openly displayed, but they are not. If you are buying any type of deals from this store, make sure that your items are in-stock BEFORE any payments are made. And certainly DO NOT make payment in full for ANY items that are not received at time of purchase (the day you leave the store). That is the only way you could insure you are not SCAMMED with the 2/$149.00 deal or the buy one get one free deal (RIPOFF).
The invoice that I received did not state NO REFUNDS. But when I suggested that I will cancel the purchase before I picked them up they informed me that there were no refunds. The glasses were paid in full and left to be fitted with the lenses. I did not want to wait for the glasses, so I left them there to be picked up the next day. They informed me that if my glasses is not received/in-stock I have a choice of a $30.00 credit or another pair compatible price.
We had looked through all the glasses in-stock and there was nothing else we liked. If we do/did find something else we would have to take it just so we don't take the $30.00 credit RIPOFF.
The manager at the store only added more insult to injury. Some people should never be made managers/supervisors because of their STINK attitudes. It would only bring down/destroy the business even faster. The manager had the sales associate (very young girl) go back and forth several times to me with answers when I went to pick up the glasses today Saturday Oct. 17th. (he said she said). So because it was the manager that made all the decisions it was pointless to discuss anything with the young sales associate. I went directly to the manager and asked her to speak directly to me instead of sending messages, because she was just about to send another message with the young girl, the manager turned to me and said that she wasn't talking to me (I thought at that time, she thought that she was talking to her child). So I knew she must have completely lost her mind! I kept my composure and put her in her place.
I still have to pick up the other glasses on order hopefully they have them in-stock.
0 comments