On august 1 i had ordered a sample crate that was listed as being an assortment of items from each catagory listed to see the quality of products that swapselltrade.com had to offer for $249.00 and paid at that time by an electronic check. This check cleared my bank on august 9.
I had not recieved my merchandise by aug 22 so i called the customer service number on the reciept i had printed out at the time i had ordered. I started to aske questions on when i should recieve my order and how there policies work the man became quite rude with me and he then told me he would refund my money and did not want to do business with me.
Two days later i recieved three boxes of looney tune desk lamps (18 total lamps) with no invoice no address. I thought more boxes would be coming because this is no an assortement of merchandise.
It has been 2 weeks since i had tried to get ahold of swapselltrade to see how we can handle this problem and my husband finally go through to the customer service and they want me to send the merchandise back with a 20% restocking fee and to credit my account for another purchase.
I do not want to do business with this company for one he told me he would refund my money because i was asking about my order and became rude and obnoxious and i did not get what i ordered in the first place, why should i have to pay for a restocking fee for something i did not order and to chance that if i order something else he pulls the same thing?
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