I have been a Sears Credit customer for over 10 years. This past June I made a purchase on my account, which had previously maintained a zero balance. If I use the card, i make the payment in full the next billing cycle. So it came to my surprise when I opened my statement and see a notice that my account is past due.
I immediately contacted the customer service to inquire about this late fee. Apparently, at the same time I made a promotional purchase, I made a $63 purchase outside the promotional offer. It completely slipped my mind. I made arrangements to pay for the $63.00 charge and they waived the late fee as a one time courtesy.
At the end of the call I asked about having that interest rate lowered, so i had to be transferred. This is where the RIPOFF comes in. I was told that the 11 day late payment triggered the increase in interest and I have two options. Accept the 29.99% interest rate for the next 12 months or Opt out which means "close the account".
So let's get this straight. I have an account in good standing for over 10 years. A human error was made and resulted in an account that is past due by 11 DAYS and I have to either surrender the account or accept the penalty of 29.99% interest.
Beware of Sears Credit Cards.
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