I accepted a fairly generous telemarketing offer from AT&T Universal to transfer balances at 4.9% for a limited period of time. I made my payments promptly throughout the promotional period.
At the end of the promotional period, I was advised that my interest rate was being increased to 24.99% because I had "failed to make a payment to us or ANY OTHER creditor when due." When I challenged the customer service rep that I had NEVER had a late fee charged against my AT&T account, she referred to the fact that I had a late fee charged against another credit card account (Citibank), and that was the reason for the increase.
I was told that they are affiliated with Citibank and that a late payment to them was the same as a late payment to AT&T and the "default rate" would have to be applied. Of course I argued until I was blue in the face that the promotional offer made to such disclosures and that this was nothing but a set-up and a ripoff.
I have since talked to three other customer service reps and their supervisors with the same result. I am now getting notices from other credit card companies increasing my interest rate for the same reason. Even though my payments have been on time to them, they are defaulting me because of late payments to other unnamed creditors.
I'm just wondering if there is anyone else out there having this type of problem because I am considering a class action against these a*holes for deceptive trades practices and unfair credit practices. Please let me know if you are having similar problems and contact me so we can sue the bastards.
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