I tried to buy 4 back packs and one lens from these website, the order went through and when we inquired two weeks later they informed us that the order was canceled because our business address was a shipping company. Come to find out that they have rules not to ship backpacks from MO to a shipping company due to security concerns of the backpacks making it outside the US!
This was for my fall vacation so they told me that I have to place a new order and ship to my home which I did, another credit card hold of $1100.00, got the shipping confirmation and the following day, I realized that the package was not moving in the carrier network. I called and this time they told me that the order was canceled because my home was not on the white pages!
I emailed their CEO and exchanged about half dozen of emails with their clueless staff and could not find any reasons for canceling my orders except for the count of stupidity of their staff! I felt as if I was buying anti-aircraft radars!
Also, when they cancel the orders, they do not bother to inform their customers, here I am trying to support US small business, provided genuine credit card info, validated all of their security concerns yet they jerked me around. I want to share my experience with the rest of the world to expose this company and get them to realize that their mistakes.
Now I have to wait for their holds to be released in the next 48 Hrs so I can have my money and go buy somewhere else. This Company is a JOKE! The ceo puts his email on the website, so you think he gives a damn. Not! Stay away for doing business with this company is the best advice I can give you.
0 comments