On May 21... Our firstborn child graduated from high school. The school informed all parents that we would not be allowed to come near the stage to take photos (understandably so) and that all graduation photos would be taken by Bob Knight Photography.
I got online and pre-ordered a copy of my child walking across the stage and several posed photos of him holding his diploma. (this was taken immediatley as each graduate exited the stage).
When my proofs came in the mail, the photo on stage was fine but the posed photo had a dark shadow across one whole side of the picture. The fine print on the proof states "Light or Dark proofs will be corrected in final prints" so I call customer service and changed the order to one of him holding the diploma and the others of him accepting the diploma.
My photos came in the mail the other day and they only had the picture of him walking the stage so I tried calling the customer service # and was on hold for over 30 minutes. I hang up the phone and decide to e-mail them. Today I get an e-mail back
stating the following
First of all, they DO have a photo of him holding his diploma, I know they do because they sent me a proof of it.
Second, this is the photo that they took after he walked the stage, they made him exit to his right to an area where they took his posed photo, so how can this be beyond their control?
I could see how the photo of a student walking the stage might be messed up because it is beyond their control but a POSED photo is NOT beyond their control.
Yes, this company refunded me for the pictures they did not send me but when a photography company takes the contract for an event and we must rely on them for these particular pictures because we are not allowed in that area to take them ourselves, I would expect that company to take extra care. And then to tell me they don't even have that photo, that it did not come out when they sent me a proof? I hope no other schools use this company again next year for this very special event!
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