We hired Dixon Van lines to move us out of Atlanta on August 7. We paid them $150 deposit to secure the service. As part of our contract negotiations, Dixon Van lines agreed to provide us with all the boxes we would need for packing. They agreed to deliver the boxes by Monday August 3rd.
We called to verify what time the boxes would be delivered around 11:30am, but there was no answer at the office and we received no call back. We tried several more times to contact them during the day and left numerous messages about why we were calling.
Finally around 5:30pm we made a final call and left another message to cancel them as our movers. This cancellation was well within the 48 hour time frame in order for us to get our deposit back. Tuesday around 1:30pm, a gentleman from their office showed up to deliver our boxes. We told him we had alreay hired another company, and informed him of the multiple phone calls and messages to his office the day before.
We also asked him to please have someone from the office call us so that we could arrange for the return of the deposit.
Since that time, we have left multiple phone messages as well as email messages to Chris Shea. He did respond to 2 of the email messages stating he would resolve this issue and contact us by phone when it was taken care of. To this day, the deposit has not been refunded and no one has contacted us over the phone. At this point, all we are asking for is for our deposit to be returned to us.
0 comments