I went to an Earthbound Trading store when I was in Dallas to buy my little sisters a bracelet. Immediately after I bought them, they wanted to wear them. They broke in the process of putting them on. I was very careful and not rough at all.
I brought the bracelets back into the store and told the lady what happened. She did not offer a refund. She just said that some of the products were old and probably just weakened because of it. She refused to refund my money and refused to exchange them for something else. She said that it was company policy not to accept a return or an exchange if the item left the store intact. I asked her if the company stands behind the products they sell, and she said, "We don't have to. We just sell them. Whatever happens after they are sold is the customers problem."!
UNBELIVABLE! I could not believe the lack of care! If you shop here, BUYER BEWARE!!!
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