Because of inclement weather in south Missouri, the shipping needed to be rescheduled for 2/09/09 that was over fourteen days following the purchase time. We recognized this wait and weren't upset with that problem. Nevertheless, whenever we obtained our cargo on 02/09/09, we obtained one pack which was terribly broken with noticeably damaged items. We approached Willy Goat, and also the vehicle driver approached his trucking business, and we declined that container. We required that Willy Goat vessel up us a container four. Because they directed, we did an entire stock our obtained containers on 02/09/09. We unearthed that we'd evidently obtained a reproduction container of supplies and were shorted roughly 80 bits of wood, countless numerous bits of essential equipment, in addition to the items of the broken container four. Willy Goat chose to deliver the broken container four back again to us simply because they experienced that people can use a few of the items. Whenever we approached Willy Goat on 02/16/09, they believed that people might understand this broken container four again on 02/17/09, but were uncertain. The trucking business, Norrenberns named on 02/17/09 to routine this shipping for 02/18/09. After I approached Willy Goat on 02/18/09 to provide them my listing of absent wood, the client support consultant extended to inform me that there is nothing that she might do for me personally till we obtained our broken container back and inventoried these items. She was reluctant to put an order for this lumber since she appeared to genuinely believe that 80 bits of wood, all this equipment, a sizable slip, Tictactoe sport, shifts, trapeze club, string ladder, telescope, etc. Might all maintain that one broken container that people were waiting on. She'd not recognize their error and explained that I had a need to keep in touch with the client support supervisor JoAnn who had been out for some times. She explained to call-back after I had inventoried the broken container. We're discouraged simply because they understood the items were broken and postponed our shipping period of appropriate elements. We're not able to focus on building this playground equipment at-all since a lot of elements are absent. She stated that alternative of these items might consider another week to some week 5. I'd investigated the product and also the store online. We're really discouraged with this particular insufficient support and might greatly enjoy a quality for this issue with Willy Goat.in my opinion that people have waited long enough for quality elements for this swingset and deserve to possess them in a reasonable fashion.in my opinion that at their cost, they have to facilitate delivery of those lost elements—another week and half or fourteen days isn't appropriate. These were not prepared to do this. Due to the numerous elements and items for this swingset, we'd have greatly recognized if your few bits of equipment were absent, but this isn't appropriate. We submitted a using the Al Better Business Office.
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