We had just finished checking out our back to school supplies (a large number of items) and the cashier was handling our 2 coupons. One was a manufacturers coupon and the other was a Staples coupon. Unfortunately, the cashier did the manufacturer's first and the system wouldn't then take the Staples coupon. The manager, Earl Ramsey, came over and said that we couldn't use the coupon now that the Manufacturer's coupon had been rung up. This is ridiculous. The other option was to void the whole order and rering up. Since the order was for 50-60 items that would take a long time. I suggested that he, the manager, should be able to do something. He said he could not. I suggested he just give us a $5 Staples card. He acted as if he had never heard of Staples cards. I was giving up and was going to call my wife who had already left the store with half of the order but I lastly suggested that this was incredibly inconvenient and it should be fixed. He acted like it was no big deal and he had no intention of trying to avoid the situation in the future. He was very condescending like he is the big shot manager and I am just a lowly customer. My wife brought in the items and I left the store. The cashier proceeded to void it all and ring it all up again. My daughter observed the manager off to the side joking about pain in the butt customers. Not 5 minutes before our problem, the same manager berated a customer for failing to understand he could not handle her complaint. His solution was for both of us was to call corporate but made it clear that it was a waste of time since he was so sure of himself. This occurred at 5:00PM, 8/9. This man is the rudest and most obnoxious retail manager I have seen in many a year.
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