In approximately June I called Monitronics to find out how and when I could cancel my contract. During that conversation I was informed that my contract was up in September. I was instructed that I should send letter to Monitronics after that date and once they received the letter and had it on file, I could call and cancel my alarm system at any time. Not having a copy of my contract I followed these instructions. January 9th of 2003 I finally got around to sending this letter asking for cancellation. I was not contacted regarding this letter.
In February I was billed for monthly service of $32.30. I called the Customer Support Line number found on my bank statement. The first time I called I was told that they had received my letter in January and that my service was scheduled to be turned off September. I was quite surprised by this date being that it was going to take 8 months to cancel my service.
The representative then kept telling me I had renewed my contract for another year. I had not made such an agreement. I asked to speak to her supervisor and she refused to let me talk to anybody else.By the way she handled my phone call I could tell that I was by no means the first person to have this problem. Frustrated with this representative, I ended this phone call.
Approximately 2 hours later I called the phone number again and asked for a supervisor, the representative refused to transfer me. I explained my problem to the person and then was told I was being transferred, the phone then was disconnected on Monitornics end of the line.
The third time I called I was eventually transferred to a Mr. Jahmal Sap. I explained my situation again and he new exactly what I was talking about. He sympathized with me and said there was nothing he could do to end my service. I informed him that I would be contacting every person possible to resolve this matter as I feel I was scammed.
Mr. Sap then went on and explained how the sales representatives hide this details of the contract when they sell them. He explained how he used to sell cars and how he would do the same thing. He then ended with telling me that most of these end up in the hands of attornies. This was not a very good justification for me of why I was getting ripped off. Mr. Sap then agreed to fax me a copy of the contract so I could read the fine print. Approximately 2 days later I did receive that fax.
I now have read all the small print that was hidden in the contract. It is my belief that this contract was manipulative and incomplete. There was no means for me to ever cancel this contract for any reason excluding the 90 day period once a year. I then did some searching on the internet!
I typed in Montronics International, Inc and the 3rd link on the search engine was a page called Rip-Off Repor.com. The reports on this company all told of the exact same run around and story that I had experienced. I am very up-set I did not see this page before I ever talked to that sales representative.
What ever you do do not sign a contract with this company! They are not helpful and they will find a way to scam you! This warning goes for all security companies!
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