We bought a new air conditioner/furnace in January.By October, the installer had to come out, as the air conditioning unit was leaking water onto the floor by the air filter and the fan was blowing it onto the control board. They thought the problem was a clogged drain pipe going out of the house, so they re-angled the drain pipe and they had to replace the control board as it had gotten wet.By the way, they charged us for the control board, which I found out from another tech that came out to look at our unit that they shouldn’t have. It was covered under our warranty. It also put a strain on the compressor motor, but thankfully, that didn’t need to be replaced as we caught it in time.in April of the air conditioner unit started leaking water again onto the air filter and straining the compressor motor. We turned it off immediately after hearing the motor straining and my husband looked into the unit and heard and saw water leaking from the back of the unit, near the drip pan. We again called Sears to set up an appointment to have someone come out. Sears responded immediately, BUT sent a tech to our house that said they couldn’t work on our unit because the duct work was in the way, and he was not certified to remove it.By the way, he was very nice and didn’t charge us for his time, which I understand, he could have. The original installer used our existing duct work when he installed our new air conditioning/furnace. I have tried numerous times to schedule the installer to come back out to our home and fix this problem. They all said that they were faxing over a work order to the installer (Halls) and that they (Halls) would call us within 24 hours to schedule with us. Since May 28, no one has contacted us. We even called Halls, and they say they have never received the order. When the problem started our unit was under 1-year-old. Now it’s getting into the “over 1-year-period” and no one seems to want to take responsibility and help us out. They have given us the run-around, quite frankly, we are “pissed” We are tired of being told we have to call different numbers because of the age of our air conditioner.By the time we get any help, our warranty will be expired!!
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