To Everyone Who Really Cares,
I'm certainly dissatisfied in my own current contact and outcomes with Sears Customer Support. After I finished H.S.in 1979 I had been provided some Builder resources by my parents. I still have and utilize a lot of those resources even today. Going back 35 years I've purchased virtually only Builder tools from Sears. I've been exceptionally pleased with my resources and also the degree of support in my own local Sears store.
Then when my boy finished in July of the year I requested through the Builder Membership some personalized sockets and wrenches. Unique purchase quantity #2547518 ($211.09). It had been backordered to start with that was good, recognized. But here's where things go downhill. Once the collection came there have been many items missing. I approached customer solutions and was directed that because this arrived straight in the producer. I had been recommended that it'd be quicker to deliver them immediately via US Postoffice and also to get shipping verification and guarantee the bundle, that we did and that I could be acknowledged and re-embursed for this collection. On a single evening that was 7-12-09 I put another purchase for that same collection (2567482). It came on 7-16-09. This time around the collection seemed to be total however the engraving was incorrect, in the place of stating Joshua Fast Course of 09 it stated Course of 90. I instantly named customer solutions and was informed that the advantages solution could be released to get a return with this 2nd established which was wrong. The individual I talked to requested for my bank card number declaring she just required it for a credit about the first-order, that we still hadn't obtained the cash back for. She stated many times that no cash could be obtained from my consideration which she was providing me A - 20% discount. My spouse examined my consideration one hour later and $190.00 was impending to become obtained from my consideration that we had simply been informed wouldn't occur. I called back and requested to talk to a boss, was passed down to Eric. I used 45 minutes about the phone with him and he assured I'd possess the cash in the 1st incorrect package by Mon in my bank account. I also requested he deliver mean email using the specifics and consequence of my mobile call with him.
What happened next, the $190.00 was put-back into my consideration, no mail confirming my discussion. I did so obtain a get solution phone from advantages the next Friday July 25th per week after my discussion with Eric for that next wrong collection.
So basically I'm still out about $450.00 for my boyis college gifts that I requested back at the conclusion of May and he nevertheless doesn't possess the personalized tool-set.
I'm really dissatisfied in my own current connections with Sears and these purchases. I don't have all of this extra cash to become awaiting the return of and of course lacking the merchandise I requested after 3 efforts.
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