Usacomplaints.com » Internet & Web » Complaint / Review: Sears.com - Customer Support. #790370

Complaint / Review
Sears.com
Customer Support

Toughest online delivery encounter in my own life. I'd requested from Sears.com quite a long time before. Therefore, I logged-on and my account was setup with aged handles and info. Used to do not recognize it till after I put the purchase. I joined the vessel to info also it went in to the payment info area. The website instantly acquired a vessel to deal with that were saved in my own account from years back. Once I performed the purchase and noticed the vessel to was the previous tackle and also the payment info had the brand new vessel to info inside it, I understood it was incorrect. I called Sears.com. I talked to some consultant in a foreign nation. He explained he'd solved the problem after I offered him the info. 24 hours later I recorded to determine the bundle would a incorrect handle and also the statement to was nevertheless the vessel to data. I called again. I had been advised to call-ups. I named advantages plus they stated they might not do something. That Sears needed to create the change. I named Sears night and day for three times. I was informed it was solved also it was not. I had been informed there is nothing that would be completed before bundle was attempted shipping they might observe exactly what the choices could be. Advantages stated Sears must of purchase it but Sears stated they might not purchase it since it was not there problem. It was a headache. I really could not re route the bundle since my title was not within the payment area, since that was the vessel to data. The sole was to solve this is to discover who had been residing in the home where it had been delivered, contact those individuals, request these people to put on the $296.00 product for me personally, choose it up and return to advantages to deliver it. That is a problem. Envision. You can grab a credit card, create a purchase using the stolen credit card, have incorrect information within the payment info, procedure the purchase and deliver it to some location. Nothing you can do to prevent it. It's a really loop-hole using the Sears.com customer support centre and Sears.com. It had been a terrible experience. The present obviously never managed to get to its location and it is still in path. Easily wasn't ready to achieve the folks in the previous tackle and obtain them to work, somebody at that tackle might of obtained the bundle and stated it had been never shipped, they did not understand what we were referring to and that I might of been out $296.00. Then I obtain a contact recently from sears stating they couldn't re route the bundle since it as currently shipped before they received my request. Do not actually order from sears.com!!!


Offender: Sears.com

Country: USA
Site:

Category: Internet & Web

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