I went to the Arkadelphia UPS Store after having difficulty obtaining information at the US Postal Service—the person was relatively new and could not tell me, definitively, what product I needed to purchase to move my parcel from Arkadelphia to an APO (Military address). I then went to UPS and was told I needed to purchase 2 products (both products of US Postal Services). Since I had already spent 35 minutes of my lunch hour, I was now in a bit of a hurry. I did not receive services commensurate with the amount that was charged. I was OVERSOLD products and did not realize this until taking time, later, to recount the transaction at the UPS Store. Upon making this realization, I went back to the store and asked the older gentleman (do not know his name) exactly what they had sold me and was it the product that I needed—he was EXTREMELY VAGUE in his answers and danced around the question for some time—a customer came in and I was shortly thereafter dismissed. I phoned the store on Monday morning (July 20) and received the same vague response. What the gentleman did elaborate on was the fact that I purchased 2 products there were completely useless, due to the fact that the item was destined for an APO. After he made that clarification, again, a customer's arrival hastened the conclusion of our conversation. I had no issue with the cost of transporting my item, but I was deeply sadden to realize that the objective of the clerk was to squeeze as much money out of me as possible, not to provide me the service and product I needed. I would rather drive to Malvern than again use the services of the UPS Store in Arkadelphia. Thank you for reading.*URGENT UPDATE*
After the above-listed scenario, I went down to the UPS store with a collegue of mine—I, again, asked the gentleman at the front desk for a copy of my receipt—he refused! Not only did he REFUSE, he told me "you are wasting my time, get out of my store." I tried to explain to him that I was a customer who had purchased services and now, I wanted a receipt for the said-purchases. He began to assist another customer and acted as if I was not even there. I must admit it made me angry—I believe the issues are far deeper than my transaction. Again, asking him for a copy of my receipt, he told me that if I didn't leave, he would call the POLICE! —now, this started out as a simple request to get my son a parcel from Arkadelphia to his APO in Germany—he's in the Army—and it went from overselling to calling the police (surely he would have released German Shepards if he had had them in his store). Again, I would NEVER enter the doors of this UPS store unless it was under new management! Besides, I believe I have been banned from this store—I am 43 years old and have NEVER had such an encounter in my LIFE and I have been in 40 states of our union and 2 different countries! This owner is OUTRAGEOUS!!!
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