My fiance' is 57 years old and has been in rehabilitation after almost dying of blood clots 3 plus years ago. He has been recuperating in a nursing home for almost 2 years of this time. He is permanently disabled and lives on his Social Security disability check. My purpose in giving this information is to show just how predatory this company really is... They will even take advantage of someone in this position.
We had finally decided that my fiance' would move here to Oklahoma after a year of "Wisconsin or Oklahoma???" I have a 5 year old grandson dealing with his parents getting a divorce... I could not imagine deserting him... Now more than ever. My fiance' has lived in Milwaukee all his life, so this was a HUGE decision, but coming here also meant... No more nursing home. We are both disabled, so whatever move was made... Needed to be a "permanent" one.
Like the previous scam report... My fiance' spoke to "Brian"... I have begun to doubt if this "person" actually exists... Because "his" number is answered by either an immediate "nameless" voicemail box... Or more often, a recording saying the "mailbox" is full. This anonymous "person" also never returned ANY of our countless calls once Chase Relocations had their deposit AND my fiance's belongings... Which include his WALKERS (2), $12,000 WHEELCHAIR (all specially equipped)... His medical Craftmatic bed... As well as everything he owns.
"Brian" made all the necessary arrangements... We have an email copy of the agreement. This included stopping at 3 family members homes... The furtherest stop being 40 miles away from the nursing home, HALF a mile from that one away for the second, and 30 miles from the first stop for the third... He was billed $250.00 for these stops... The half mile away "pick-up" location consisted ONLY of a 27 inch television... All three were notified and prepared for Chase Relocations arrival. NONE of these homes required any excessive "walking distance"... First was a home (boxes in driveway), second was an apt complex where they pulled right up to the front door, and the third was another home (driveway again). My fiance' had paid them the agreed deposit, after all the arrangements were solidified. And no, he DID NOT "keep changing" the items to be moved as the previous rebuttal stated re the Porter, Texas complaint.
What DID happen...
They KNEW he had to be moved out by July 1st... The "move date" was scheduled for the MORNING of June 30th... To provide plenty of time for the movers and his departure from the nursing home in a timely manner. On the morning of the 30th, he received a call from some "dispatcher" stating "the truck broke down" and it might be that afternoon. Later that same day, this person called again... It would be July 1st. July 1st arrives and they call saying it would now be JULY 2ND..."because the truck had to be towed to Chicago". If my fiance' had stayed... It would have cost him another $1500.00... A month's cost at the nursing home. They KNEW he would not be able to wait on them.
They FINALLY pick up his belongings JULY 3rd... Throw some TWENTY pages of assorted paperwork at his older sister, one of the stops... Who later said "she felt like she was signing her life away there were so many places to sign", and the movers were rushing her to do so. "They needed to get to the rest of the three stops and get on the road." They ALL had my fiance's cell phone number, but NEVER called him after stating it would be TWO DAYS LATE... Then actually started the move three days late... Once they KNEW he would HAVE to be gone.in essence, setting him up for the "kill".
An old family friend drove him down here, leaving the morning of JULY 2nd, stopping one night at a motel. They took their time and arrived here BEFORE the movers had even BEGUN. When he called home to Milwaukee and discovered NOTHING had been picked up yet, he tried to contact Chase Relocations... To no avail. No one answered the number he was given. Finally, on a call he made to check on the situationON JULY 3rd, he was told they had finally begun... BY THE NURSING HOME NURSES.
Once they finally have everything...
He gets a call from a "dispatcher"... Stating there were "additional charges"... Of OVER $800!!! He is a very mild-mannered man and voiced his frustration, but offered little opposition... Just could not figure out how to get hold of that much additional money... in order to facilitate getting his medical equipment as soon as possible. When I got home from his friend driving me to the store, he told me of the call. He needed a patient's advocate to try to settle the problem as he cannot handle that kind of stress.
Patient advocate's call... And response
THEY WERE EXTREMELY RUDE
Stating that if he wants his things, he will give them "their" money
Tried to defend unethical charges... Some covered by the emailed statement
When called on some of these bogus charges
exact quote..."don't call here again or i will have you locked up"
PASSED THE "PROBLEM" ONTO THE ANONYMOUS "BRIAN"
(Who cannot never be reached)
Corporate was emailed regarding situation
no response
"brian" was called several more times
no response
We are now being forced to go thru the following state attorney general's offices...
Oklahoma
wisconsin
illinois
florida
It is unfortunate that there are such companies like Chase Relocations, that prey on the weak, elderly, and disabled... But I WILL do EVERYTHING in my power... By whatever media available... including a local television station that focuses on "rip-offs and scams" if necessary to WARN EVERYONE POSSIBLE... If you hear the NAME of Chase Relocations... Run... As fast and far as you can... Do not allow them to continue to rip off unsuspecting innocent consumers again!!!
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