Is there ANYBODY who really gets a Sears support individual throughout the early area of the absurd 4-time support screen they drive one to take?
We received a 1pm to 5 pm support time screen for repairs to the Kenmore clothes dryer. At 5:25 pm the serviceman ultimately turned up. No progress phone to express he would be postponed, no nothing
He was around five minutes when he explained he was lacking a component - he must have had it, since we would explained our design and also the precise issue in advance - and would need to create another visit - with another 4-time window.
We've had lots of others that (1) give a smaller screen, (2) will-call to supply a "best estimation" of the first they'll really be there, and (3) will-call if theyare working late. Sears does none of the above mentioned. It is as though they simply do not care
We usually like Kenmore items, and it is a disgrace the something that actually causes us to rethink is Sears' TERRIBLE customer support when it involves support calls.
0 comments