So, here's the short version. On or about April 8, I was told by the photographer - representative of the company that came to my college for portraits that for a $23.95 fee I would have my portraits made for the group composite photo that would hang in the hall, a smaller 8x10 of the composite for myself, and severeal smaller 3.5x5 photos of my individual shot.
Under these pretenses, I sat for the portraits, under MS-035-ADN05. They would not accept any other form of payment, so I gave them a check that was good. I kept checking to see if the check had gone thru yet.
Weeks to a month later, they finally attempted to cash the check and it was rejected by the bank. No one contacted me weeks later saying that I was being charged a fee ontop of the $23.95 for portraits that had been sent to me. I never recieved any such portraits.
I called to explain this to the company and spoke to one representative who was extremely rude and told me that my payment only covered as a sitting fee. That I was not entititled to receive any portraits. She then put me through to a manager, whose first words to me were, "so you have a descrepancy over a bad check?" I then explained to her that I never recieved the promised products and therefore didn't understand why I owed them the balance.
She proceeded to talk over me, even when I asked her to please let me finish, not listen to what I was trying to say, and very rudely talked to me degradingly. She spoke to me like I was a child!
She then proceeded to laugh at me and say, "fine, dont pay it. Ill just turn it over to collections." She made no attempt to help me or to even understand what the problem was. She just got an attitude, laughed at me, and threatenedto turn it over to collections. I have never felt so disrespected in my life.
I understand if payment is due, Im liable, but I expected them to at least hear what I was saying and offer some sort of solution. They did none of the such. This company misrepresented their products by not sending what was promised, and then made no attempt at customer service when questioned.
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