Well, to start, we were given a number to call and it was automated. 3-5 days??? It's been nearly 11 months and it keeps saying to call back in a few days and then they should be able to give the number to you. After 45 days of no phone (me 7 months high risk pregnant) I just on a hunch plugged in the cordless, and we had a dial tone. We still didn't know our own phone number, and the only way we even found out was because we called a friend and they didn't answer the phone because they didn't reconize the number on the caller ID - so we asked them later to write it down for us.
They sent us bills that didn't have payments reflected on them. I called EVERY SINGLE DAY, 3 or more times daily, I'd be on hold for at least 45 minutes, and then it would stop playing the horrible music and ring (i would always think someone was going to answer) and then disconnect me.
After all this, I kept calling, and EVERYDAY for 6 days there was some kind of excuse. There was that horrible storm up north, and a recorded voice told me that due to the weather, the center was delayed or closed. OK I thought, until I realized they ARE IN TEXAS!!!
Then the computers were down, then I should call back in a few hours when call volume was less, then the computers were down for the next few days.
They are horrible, and our new company shut their service off since I couldn't get through to do it, and we never found out that number from them! What a bunch of idiots!!
0 comments