On May 27, our company, TITAN ADVERTISING, of Houston, Texas, placed an order for 22 postcards totaling 41,000 postcards at a cost of $1250.78. This charge was made on June 3 after our proof was approved, as prescribed on their web site.
These postcards, according to their web site, would be shipped on the fourth or fifth business day, yet they quoted the sixth business day, June 11, as our shipping date.
In addition to missing two previously scheduled shipping estimates of June 11, and June 15, a printing error of four of our 22 postcards was not even communicated to us as our representative, Kim Rowe, was out of town. When we called to check on the status, the receptionist would tell us she would call us back and never would. This happened for three days.
When Kim Rowe return, she did not provide any assistance other than to tell us we could expect shipping on June 16, the 9th day of business on this order.
As a result of their carelessness, lack of communication and neglect, our business has lost four clients, resulting in a total loss of $600.
Resolution Sought: Whereas, the Print Pelican web site (http://www.printpelican.com/index. Cfm? Fuseaction=cards. Postcard&product_id=4&) limits expected shipping time to four or five business days under standard delivery (for which we paid $1250.78, on June 3), without warranty or device that could extend that shipping time, we believe our order filed in completion on June 1 should be partially refunded in the amount of $600 to cover losses as a result of Print Pelican's blatant carelessness.
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